Privacy Policy

Who we are

Our website address is: https://www.cheshireaquapark.co.uk.

Cheshire Aquapark
Manley Mere
Manley Lane
Manley
Frodsham
Cheshire
WA6 0PE

Phone: 01928 740243

What personal data we collect and why we collect it

We collect personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies to facilitate your purchase and to help us provide customer service to you regarding your order. This information is not shared with any third party or used by ourselves for any other marketing purposes.

Online purchasers may opt in to subscribe to our mailing list. When you give us active consent, by ticking the checkbox on our checkout page, we retain your email address to give your news of upcoming special events or discounts. You may unsubscribe from this list at any time.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect your name and email address which we keep for customer service purposes but we do not use the information submitted for any marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order

  • Respond to your requests, including refunds and complaints

  • Process payments and prevent fraud

  • Set up your account for our store

  • Comply with any legal obligations we have, such as calculating taxes 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Orders

In processing your order we collect your name, email address, billing address and shipping address. We keep this date for customer service purposes but we do not pass this information to any 3rd party or use the information submitted for any marketing purposes.

Who we share your data with

We accept payments through PayPal and WorldPay. When processing payments, some of your data will be passed to PayPal or WorldPay, including information required to process or support the payment, such as the purchase total and billing information.
Please see below for privacy policies of PayPal and WorldPay
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
https://online.worldpay.com/terms/privacy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any privacy-specific concerns please contact us
privacy@cheshireaquapark.co.uk